We know that your privacy is very important to you.  We make it our business for it to be as important to us.

We aim to be as clear as possible about how and why we store your name and address details and records of your business with us.  If your questions are not fully answered by the information below, please contact us.  We'll be happy to help.

In order to make this information easier to read, we have organised it into a series of headings. Simply scroll through the page for full details.

 Compliance with the Data Protection Act 1998 underlies all of our personal information privacy practices. We also have a set of guiding principles which govern how we use the information that we collect about you on this website.  These principles are:

• We aim continuously to improve our website for you.  We use information from you to help us to do this.
• We give you control over the information that we hold about you, who is allowed to see it and how it is used.
• We will not use your information for any other reason unless you specifically allow us to selecting the appropriate boxes on our order form.
• We take all reasonable care to safeguard your information through security policies and secure business processes.

• To provide you with online services. Each service has different information requirements. Therefore the information we need, and what it is needed for, can differ. For full details please refer to the terms and conditions for each service.
• To enhance or improve your experience on our website. When you indicate your preferences through our order forms or through your use of our site, we will use this information to improve our service.  
• To provide you with information about products and services that we, or third parties we have carefully selected, believe will be of interest to you.  We will only do this with your consent.
• To keep your information secure. To minimise the risk of unauthorised access to your information, we use some of your information to authenticate you when using the website and our customer service helpdesk.  

We collect information from you in three ways:

• Directly from you. Sometimes we'll ask you for information about yourself, for example in our order form.
• From third parties. We may ask for information about you from third parties, for example when we get authorisation for a payment you make using a credit or debit card
• From what you do on our site.  This can show us for example which products you use most and least.  We will use this information to personalise the site to better meet your needs

The information we collect through our website will be used within Cornwall Editions Ltd only. Exactly who sees your information depends on the context in which you provided it and whether or not you have selected options on the order form.

Sometimes we'll share your information with carefully selected third parties outside the Cornwall Editions Ltd group.  We may do this for the following reasons:

• To provide you with a service. Some of our services are provided in conjunction with our business partners, and we'll need to disclose your information to them to provide you with the services. We make it clear in the terms and conditions for each service whether information will be passed to third parties or not.
• To provide you with information about special promotions and offers. If you have given your consent, we may share some of your information with carefully selected third parties so that they can provide you with information about products and services that may be of interest to you.
• To protect Cornwall Editions Ltd or others. We may share your information with third parties when we believe it is necessary to comply with the law or protect our or another person's  rights, property, or safety. This includes exchanging information with third parties to protect against fraud and reduce payment risks.  

We will only deal with third parties that we trust to act in our customers' best interests and who treat our customers' information with the same stringent controls that we apply ourselves.

How long we keep your information collected through our website depends on the context in which you provided it and whether or not you have opted out on the order form. 

In particular:

• We will keep  information that is necessary for us to provide you with a service you have requested or purchased through this website for as long as it takes us to provide that service
• We will keep your contact details for as long as we have your consent to send you marketing information and/or pass your contact details to third parties
• We will keep records of any transactions you enter into on this website for up to six years.  This is so that we can respond to any complaints or disputes that arise in that period
• We will keep other information about you if it is necessary for us to do so to comply with the law

We aim to give you control over the information we hold about you.

You can be deleted from this website's databases by sending an email to our Customer Services Manager at cornwalleditions@cornishinternet.com. This will not delete information held about you on other Cornwall Editions Ltd databases that was not provided through this website, or on third party databases.

Please note, we can only delete information about you that we don't need to hold for legal reasons. (i.e. the type of information described in the last two bullet points under "How long do we keep your information?").

You can request details of all the information Cornwall Editions Ltd holds about you, including on this website's databases, by contacting Judy Martin, Customer Services Manager at Cornwall Editions Ltd. You can contact Judy Martin by:

• email:
• mail: Cornwall Editions Ltd 8 Langurtho Road, Fowey, Cornwall PL23 1EQ, UK.

You can of course request at any time that we correct any information we hold about you.

You can allow us to provide you with information about products and services that we, or third parties we have carefully selected, believe will be of interest to you.  We will only do this with your consent. You give us your consent by choosing appropriate boxes on your order form.  You can change your mind and remove or add your consent at any time by contacting Judy Martin, Customer Services Manager, at the addresses above.

Please note:

• When you choose options through this website, this opt in will only apply to the information stored about you on this website's databases. If you have provided information to Cornwall Editions Ltd through another channel, the use of that information will not be affected by the options you select on this website.  

Please also note that the options on this website cover emails, text and picture messaging and all other forms of electronic communication.

We know that your privacy is very important to you and that you take the security of your information seriously.

We've implemented technology and security policies, rules and measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

Here are some of the ways we protect your information:

• Access to our online services is protected by something called SSL 128 bit session encryption. Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. 128-bit encryption is the strongest encryption currently used commercially. However, unless your Internet browser supports 128-bit encryption you will not be able to take advantage of this level of security. (See the How you can help keep your information secure. section below).          
• Off-line, your information is kept securely in our databases and offices. We only allow our employees and trusted contractors access to your information, and then only if they need it for a specific authorised task. The computers on which we store your information are kept in a secure environment.  
• We do not store payment card details from this website.

We will take all reasonable steps to protect your information, but data can never be guaranteed 100% secure. Please note that we will not be liable for any breach of security unless we have been negligent.

As you would expect of us, we will take all reasonable measures to ensure that the information you provide through our website is held and managed securely.  However, there is a lot that you can do to help keep your information safe - not just on our website, but whenever you provide information online.

Here are some simple ways you can improve the security of your information:

 
Use a secure browser
Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. 128-bit encryption is the strongest encryption currently available, but not all browser versions support it.

Two popular browsers that support 128-bit encryption are:

• Microsoft Internet Explorer version 5.5 and later versions  
• Netscape Navigator version 6 and later versions  

Security upgrades for some older browser versions are available. We recommend that you contact your preferred browser provider for further information.

This website includes links to other sites. We make every effort to provide links to high quality, reputable sites but we're not responsible for their privacy practices or, site content, or the services they offer.

If you call any of the customer service telephone numbers quoted on this website, or use any of our 'Phone me' services, we may record your call.  These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.
 

We use aggregated customer information to help us understand how our website is performing commercially and what we can do to improve performance.  We may provide this information to other companies, such as third party advertisers.  This information does NOT include any personal details that can be used to identify individuals. 

This policy does not apply to the practices of companies Cornwall Editions Ltd does not own or control, or to people Cornwall Editions Ltd does not employ or manage.

Cornwall Editions Ltd complies with the Data Protection Act 1998. This privacy policy meets the standards and guidelines contained in the Act.
For further information about Cornwall Editions Ltd and the Data Protection Act contact by contacting Judy Martin, Customer Services Manager at Cornwall Editions Ltd. You can contact Judy Martin by:

• email: cornwalleditions@cornishinternet.com

• mail: Cornwall Editions Ltd 8 Langurtho Road, Fowey, Cornwall PL23 1EQ, UK.

 We may amend this privacy policy from time to time. If we make any changes we'll post an announcement on this website.

This privacy policy was last updated on February 9^th 2004.